5100

Cause

Printer error has occurred.

Action

Cancel printing and turn off the printer.

Then confirm the following.

• Confirm that there are no materials (e.g. jammed paper) that is preventing the print head holder from moving.

  If any, remove the materials.

• Confirm that The print head lock lever is locked securely.

  Push the right and left tabs of the print head lock lever until each clicks into place.

• Confirm that the ink tanks are installed properly.

  Push an ink tank until it clicks into place.

After confirming the conditions above, turn on the printer again.

If the problem is not resolved, contact the service center.

Important

• When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the components inside the printer. The printer may not print out properly if you touch it.